Frequently Asked Questions
Common questions about Calm Kid Routine tools, products, delivery, privacy, and boundaries.
Are your tools a replacement for therapy or medication?
No — and we’ll never claim to be. Our tools are educational and organizational supports for daily life. They work alongside whatever care plan you and your child’s providers have chosen, whether that includes medication, therapy, both, or neither.
My child doesn’t have an official diagnosis. Is this still for me?
Absolutely. Our educational tools can support families dealing with difficult routines, transitions, and big emotions, with or without a diagnosis. They do not replace an evaluation or advice from a qualified professional.
What ages are your tools designed for?
Ages 4–12. Most printables come in two versions: pictures-only for younger or pre-reading kids, and picture + word for older kids.
How are digital products delivered?
Instantly by email after purchase — PDF downloads plus audio files where included. No shipping, no waiting. If an email doesn’t arrive within 10 minutes, check spam or contact us.
What is your refund policy?
A 14-day money-back guarantee on all digital products. If a playbook is not useful for your family, email us within 14 days for a full refund — no forms, no guilt. See the full Refund Policy.
Do you offer coaching or one-on-one support?
Parent coaching is on our roadmap. Today we offer playbooks, courses, and free tools. Support emails are read by a real person.
Is my email safe with you?
Yes. We send one helpful email a week, never sell your data, and every email has a one-click unsubscribe. Details in our Privacy Policy.
I’m a dad / grandparent / teacher. Can I use this too?
Of course. We write mom-to-mom because that’s our story, but every tool works for any caring adult in a child’s life. Welcome.
Still have a question?
Send a support message and we’ll point you to the right next step.
Contact us